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Silo Public Schools

Today is a great day to be a Rebel

April 30, 2026

Technology Department - Systems Administrator

System Administrator / Helpdesk Supervisor

Silo Public Schools | Mid-Level (3–5 Years Experience)

Position Overview

Silo Public Schools is seeking a skilled and motivated System Administrator / Helpdesk Supervisor to join our technology team. In this dual-role position, you will be responsible for managing and administering our device and user ecosystems while leading and mentoring a team of helpdesk technicians to deliver exceptional technical support to faculty, staff, and students.

Key Responsibilities

System Administration

  • Administer and manage endpoints and devices using Microsoft Intune (MDM/MAM policies, device enrollment, compliance, and configuration profiles)
  • Manage user accounts, organizational units, and policies via Google Admin Console (Workspace, Chromebook management, app deployment)
  • Maintain and monitor cloud-based services and district-wide software platforms
  • Manage identity and access controls across Active Directory and Google Workspace
  • Maintain system documentation, asset inventory, and IT procedures

Helpdesk Supervision

  • Lead, schedule, and mentor a team of helpdesk technicians
  • Oversee ticket queue management and ensure timely resolution of support requests
  • Serve as an escalation point for complex or high-priority technical issues
  • Develop and refine helpdesk procedures, knowledge base articles, and onboarding materials
  • Conduct performance reviews and provide ongoing coaching for support staff
  • Collaborate with IT leadership to align support operations with district goals

Required Qualifications

  • 3–5 years of experience in IT support, system administration, or a related field
  • Hands-on experience with Microsoft Intune for device management and policy deployment
  • Proficiency with Google Admin Console and Google Workspace administration
  • Experience supervising or leading a technical support team
  • Strong troubleshooting skills across Windows, macOS, Chrome OS, and mobile platforms
  • Excellent communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred Qualifications

  • Experience working in a K-12 or higher education environment
  • Familiarity with ITIL frameworks or ticketing systems (e.g., Freshdesk, Jira, Zendesk)
  • Experience with Microsoft 365 administration
  • Relevant certifications such as CompTIA A+, Google IT Support Professional, or Microsoft certifications

Why Join Us

  • Make a meaningful impact supporting educators and students in our community
  • Collaborative and mission-driven work environment
  • Opportunities for professional development and continuing education
  • Stable employment with a well-established school district

How to Apply

Interested candidates should submit a resume and cover letter to r.sawyer@siloisd.org. Applications will be reviewed on a rolling basis until the position is filled.

Silo Public Schools is an equal opportunity employer and encourages candidates of all backgrounds to apply.